Frequently Asked Questions (FAQ)¶
Submissions¶
How can I close the site for new submissions and updates of existing submissions?¶
Admin→Page: Filter for Author → Deactivate the corresponding page (e. g. 'addPaper', 'deletePaper', 'editPaper')
Emails¶
How can I send an email to all authors or all contact authors?¶
PCC→Paper List: Check all paper →
Select Send Mail to Authors
or Send Mail to Contact Authors.
There are emails that bounces in the Bounces e-mail list. I have no clue where they came from.¶
Please have a look at the diagnostic code There is a plenty of possible reasons:
- the email address is incorrect
- the user does not exist anymore at the recipients mail server (e. g.smtp; 550 hans@dfdf.ac.jp... User Unknown)
- the recipients mail server rejects the email (e.g. an aggressive spam filter)
- the recipients mail server is (temporary) not available
- reason is unknown
In case of a bounced email, please check the email address carefully, do a google search and change it, if possible. A high number of bounced emails is considered as spam by our email provider, which finally could result in blocking of further emails!
Import & Export¶
I can not import x?¶
Please ensure to import plain ASCII files in Unix format (no special characters, etc.) The first line of a CSV file should contain the field names, e.g.
id,paper,person,assigned_by,role
How can I import role assignments?¶
At Admin→TrackPerson role assignments can be imported from
multiple formats. For imports provide the following data per imported
assignment:
| Field | Description |
|---|---|
| id | id (any number > the highest id |
| person | person_id |
| track | track_id (see Track Table) |
| role | role (rev_1 ..rev_5) |
| state | 4 (constant) |
Discussion¶
Which reviewer roles are able to see confidential discussion comments?¶
At Admin→Role for each reviewer role existis a 'confidential'
checkbox, which specifies, if the role is able to see confidential
discussion comments. (For review forms etc. this has to be configured
via Dynamic Forms
Paper Data¶
How can I change the contact author of a paper?¶
Search for the paper at Admin→Paper. In the author subform (un)check the contact author field.
Person Data¶
Merging duplicated user records is very slow and takes a lot of time. Why it is necessary and how can I speed it up?¶
A clean user base is important, especially in the context of reviewer assignments. If the same person has two accounts, these accounts are considered as two persons and you could assign a paper to review by its own author. Further to check the number of submission and co-author relations, a clean user base is important.
On a single page you can either merge or delete multiple duplicated user at once. Please use the radio buttons and check boxes on the left to identify the users to delete/merge and than select
As a PC Chair I can not see my papers at PCC→Paper List and PCC→Discuss Papers?¶
It is a feature, not a bug. Execept in the author role nobody is allowed to see own papers to prevent COIs (Conflicts of Interest)
Templates¶
When previewing an email, some parameters look like not been instantiated correctly.¶
Please check, that the template variable names are correct. Further there can be special (but invisible) characters in the template (e.g. by pasting from Word). Just copy the template content and paste it again as plain text to solve this issue.
Additional Uploads¶
How can I configure additional uploads?¶
To configure additional uploads, you have to configure at least one Dynamic Form. Choose 'Upload of Additional Material' and Field Type
How can I download additional uploads?¶
Go to Admin→PaperUpload and check all papers for which you want to download additional
material. Choose 'Download additional material' from the Go-menu.